πŸ”’ Privacy & Security

PKOK MY Privacy Policy β€” How safe is your data with us?

Your personal data is a responsibility we take seriously, not a product. This section clearly explains what information PKOK MY collects, why it is collected, how it is used, and how it is kept secure.

Last Updated: January 2026
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256-bit SSL

All data is transmitted over encrypted connections

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Never sold

Your information is never sold to third parties

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You're in control

The right to correct or delete your data at any time

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Transparent policy

No hidden terms β€” everything is laid out clearly

1

Introduction & Applicability

This Privacy Policy PKOK MY Applies to the platform (https://pkokmy.app) and all associated services. This policy explains how PKOK MY How your personal data is collected, stored, and what it is used for.

PKOK MYBy creating an account on or using the platform, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

We believe privacy is a fundamental right. That is why PKOK MY's full policy has been written in plain, easy-to-understand English β€” so every member can clearly know what happens with their data.

Please note: When this policy is updated, the revision date will change, and you will be notified via email or on the platform for any significant changes.

2

What information do we collect?

PKOK MY Two types of data are collected β€” information you provide directly, and information collected automatically as you use the platform.

Data Type How to access Example
Identity information At the time of registration Name, date of birth, email address, phone number
Verification data (KYC) During verification National ID, passport, selfie
Financial information During transactions BKash/Nagad number, transaction history
Gaming Activity Automatically Betting history, wins & losses, preferred games
Device information Automatically IP address, browser type, device model
Contact information Support chat hours Chat messages, complaint details

PKOK MY Your full bank account number or payment card details are never stored. For mobile banking transactions, only your mobile number and transaction ID are retained.


3

Why is this information collected?

PKOK MY Data is collected only for specific, legitimate purposes. There is a clear reason behind every piece of information collected:

  • Service delivery: To create your account, secure your login, and deliver a personalised gaming experience.
  • Financial Transactions: Your payment information is required to process deposits and handle payouts.
  • Identity verification (KYC): Mandatory under licensing regulations to prevent fraud and money laundering.
  • Customer support: We may need to review your account history in order to resolve issues and answer your queries.
  • Security monitoring: To detect unusual logins or suspicious activity.
  • Platform improvement: Gaming data is analysed to identify which games are most popular and where issues may be occurring.
  • Legal Obligation: Certain data must be retained as required by regulatory authorities.
PKOK MY Never sells your data to third parties for marketing or advertising purposes.

4

Is your information shared with anyone?

PKOK MY Your personal data is never sold or shared unnecessarily. However, in certain limited circumstances, it may be necessary to share information with specific parties:

  • Payment Provider: Information required to process transactions via bKash, Nagad, or Rocket is shared with the respective provider β€” solely for the purpose of completing the transaction.
  • Regulatory authority: To provide information as required by law or in response to a licensing authority investigation PKOK MY Mandatory.
  • Technology partners: Server hosting and cybersecurity provider β€” who PKOK MYBound by the same privacy policy as
  • Law enforcement: Disclosure of information is legally required when ordered by a court or as part of a lawful investigation.
Regarding information shared with third parties PKOK MY All third parties are required to uphold equivalent privacy standards. Personal data is never shared with third parties for marketing purposes.

5

Security Measures β€” How Is Your Data Protected?

PKOK MY Your data is protected using industry-leading security technology. The layers of protection in place are outlined below:

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256-bit SSL/TLS encryption
All data transmitted between your device and our servers is encrypted.
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Encrypted database
All stored data is protected with encryption at rest β€” internal access is strictly limited.
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Firewall & DDoS Protection
Servers are protected against unauthorised access and cyberattacks.
Active
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Two-Factor Authentication (2FA)
OTP or app-based two-factor authentication can be enabled at login.
Optional
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Real-time security monitoring
Unusual logins and suspicious activity are detected immediately.
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Regular Security Audits
Third-party cybersecurity specialists conduct regular audits of our systems.
Quarterly
In the event of a cyberattack or data breach PKOK MY Affected members will be notified within 72 hours and all necessary remedial actions will be taken.

6

Cookies & Tracking Technologies

PKOK MY The platform uses cookies and similar technologies β€” primarily to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

All cookies except analytics cookies are essential β€” the platform cannot function properly without them. You can manage cookies through your browser settings, but disabling essential cookies may cause issues with login and payments.


7

How Long Is Your Data Retained?

PKOK MY Data is never retained beyond what is necessary. A separate retention period is defined for each type of data:

Active account informationAccount active
Financial Transaction History7 years (as required by law)
KYC documents5 years after account closure
Customer support chat3 years
Analytics Data (Anonymized)13 months

Once the retention period ends, data is securely deleted or anonymised in a way that makes identification of individuals impossible.


8

Your Privacy Rights

PKOK MYAs a member, you have several rights regarding your own information. To exercise these rights, please contact support:

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Right to access your data

You can request to know what information PKOK MY holds about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request the deletion of specific data where there is no legal obligation to retain it.

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Right to restrict processing

You may request that your data no longer be used for specific purposes.

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Right to Data Portability

You can request an export of your data in a portable format (CSV/JSON).

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Right to object

You can opt out of marketing communications or specific profiling at any time.

Submit a rights exercise request: [email protected] β€” PKOK MY Requests are typically responded to within 30 days.

9

Children's Privacy

PKOK MY This platform is strictly for users aged 18 and above. No one under 18 is permitted to register, and their data is never knowingly collected.

If there is any reason to suspect that a minor's information has been submitted to us, please immediately contact PKOK MYsupport. We will promptly arrange for that information to be removed and the associated account to be closed.


10

Policy Updates & Contact

PKOK MY This Privacy Policy may be updated at any time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, a notice will be sent to your registered email address.

For any questions or concerns regarding our privacy policy, please contact us:

  • Email: [email protected]
  • Live chat: 24/7 support
  • Response time: typically within 24–48 hours
PKOK MYwith our Terms & Conditions and Responsible Gaming policy as well.

PKOK MY's commitment to protecting your data

PKOK MY's privacy framework is built on six core pillars

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Industry-Standard Encryption

256-bit SSL technology is used β€” the same technology trusted by international banks. Every piece of data sent through PKOK MY is fully secured.

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Your data is never sold

PKOK MY will never sell your data to third parties. You are not our product β€” you are our member.

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In your control

You have the right to view, correct, delete, or port your data β€” and all of these rights are easy to exercise on PKOK MY.

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Transparent cookie policy

Every cookie and its purpose is clearly disclosed. PKOK MY does not engage in unnecessary tracking.

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Regular security audits

Third-party specialists conduct quarterly audits of PKOK MY's systems. Any vulnerabilities identified are resolved immediately.

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Limited retention period

Data is never retained longer than necessary. Once the designated retention period expires, it is securely deleted or anonymised.

Frequently asked questions

General FAQs on platform use and betting

Start by refreshing the page and checking your internet connection. If the issue persists, try the steps below:

On mobile browser: Clear your browser cache and cookies. In Chrome or Firefox, go to Settings β†’ Privacy β†’ Clear browsing data.

Issues with older versions: PKOK MY is a web-based platform, so no separate app updates are required. However, using an outdated browser may cause issues. Please update Chrome, Firefox, or Safari to the latest version.

If not completed: Try a different browser. If the problem continues and PKOK MYserver, please reach out via live chat or email β€” the team will resolve it promptly. A notice will be displayed on the platform during scheduled server maintenance.

PKOK MYThe following policy applies in the event of a match cancellation or early termination on:

Match fully cancelled: If a match is cancelled before it starts, all bets placed on that match will be fully refunded. The amount is typically credited to your balance within 24 hours.

Abandoned mid-way: If a match is abandoned before its scheduled completion β€” due to reasons such as floodlight failure or a natural disaster β€” markets that have already been settled will stand, while the remaining markets will be voided and stakes refunded. As a general rule, football matches typically require 70+ minutes to be played and cricket matches a specified number of overs for results to be declared valid.

For accumulator bets: If a selection is voided, it will be settled at odds of 1.0 and the remaining selections will stay in effect. Your winnings or losses will be determined accordingly.

Happy with PKOK MY's privacy policy? Join with confidence!

Your data is safe, your privacy is protected β€” join PKOK MY's community of 500,000 members and enjoy secure gaming.

Read more: Terms & Conditions Β· Responsible Gaming Β· About us

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